The Manager as a Skilled Communicator
Effective and Enjoyable Communication
Communication is the most important foundation for interactions, both in and out of the work place.
For individuals to be able to work effectively within a business, they require a strong skill set in communication and influencing.
This programme provides participants with techniques which can be adopted immediately for more effective and enjoyable communications in varying situations.
Specific Content
- Understanding the communication process
- Overcoming barriers to effective communication
- Developing rapport
- Recognising the power of language
- Listening and questioning techniques
- Recognising our own preferred communication style
- Recognising and adapting to others’ preferred styles
- Understanding and managing the effects of body language
- Adapting communication styles to the audience, message and environment
- Communicating in difficult situations
Objectives
The benefits of this programme are as follows:
- Increased confidence of individuals to communicate more effectively in challenging situations
- Improved effectiveness within the organisation through refined communication
- An understanding of potential barriers and influences to the communication process within the organisation