Giving & Receiving Feedback
Developing and Refining Performance and Impact
Giving and receiving feedback can represent a powerful opportunity to develop and refine performance and impact. This programme will develop the participant’s competence in achieving change or increasing motivation through the feedback process.
Specific Content
- Opportunities for giving and receiving feedback
- Benefits of giving and receiving feedback
- Making observations and recording critical incidents
- Recognising and developing areas of communication essential to the feedback process – questioning, listening, positive language
- Development activity preparation – participants prepare to deliver powerful, effective feedback to a peer using either real situations based on their experience or some fictional examples
- Development activity – giving feedback – skill practice in the art of giving feedback and enhancing performance
- Feedback as part of the performance management process
- Coaching – putting feedback to work
- Communicating feedback in the written form
- Feedback Mastery – A brief insight into the EQ competencies that apply to feedback
Objectives
The benefits of this programme are as follows:
- Encourage continuous improvement in the performance of individuals and effectiveness of departments within the organisation
- Complement the Performance Management process with more frequent and timely feedback
- Raise awareness of requirements for sensitivity in this area and provide skills and techniques to act appropriately
- Promote the benefits to the participant of delivering and receiving feedback in relation to their own performance and that of their colleagues