The Manager as a Skilled Communicator

Communication is the most important foundation for interactions, both in and out of the work place.

For individuals to be able to work effectively within a business, they require a strong skill set in communication and influencing.

This programme provides participants with techniques which can be adopted immediately for more effective and enjoyable communications in varying situations.

Specific Content

• Understanding the communication process
• Overcoming barriers to effective communication
• Developing rapport
• Recognising the power of language
• Listening and questioning techniques
• Recognising our own preferred communication style
• Recognising and adapting to others’ preferred styles
• Understanding and managing the effects of body language
• Adapting communication styles to the audience, message and environment
• Communicating in difficult situations

Objectives

The benefits of this programme are as follows:

• Increased confidence of individuals to communicate more effectively in challenging situations
• Improved effectiveness within the organisation through refined communication
• An understanding of potential barriers and influences to the communication process within the organisation