This programme explores the role of managers as leaders and their relationship with the people they manage.
Delegates will learn how to use a range of techniques to lead and develop people with different abilities, skills and experience levels.
Specific Content
- Functions of a leader
- Analysis of leadership styles and skills
- Leadership within a work environment
- Characteristics of the best leaders
- Team characteristics
- Understanding people – human differences and getting the best out of people
- Managing meetings
- Managing challenging behaviour
- The power of networks and systems
- Eliciting and responding to feedback
- Personal communication style
Objectives
As a result of this programme you could expect to experience the following benefits:
- Managers who have analysed and understand their own leadership style and skills
- Application of leadership styles that are appropriate to the characteristics of the teams they manage
- Use of leadership techniques that will develop people to reach their full potential
- Improved communication skills in a variety of situations

