Effective Negotiation

As any experienced negotiator will confirm, the negotiation process begins almost as soon as the two sides meet.  Management and staff, who truly understand this process and possess the skills to conclude successful business, will become the most valuable assets to your organisation.

The course introduces the delegate to negotiation as a skill and how to use it in their own job role.

Specific Content

This programme will cover the following aspects:

• The planning and process of negotiation
• Key facts about negotiation
• The steps to successful negotiation
• Staying in control
• Understanding attitudes
• Win/Lose versus Win/Win
• Behaviours avoided by skilled negotiators
• The Games Negotiators Play – The Gambits
• Anticipating possible outcomes
• Handling confrontations
• Breaking deadlocks
• Body language in negotiating

Objectives

The benefits of this programme are as follows:

• Understanding of how negotiation skills can be developed
• Identify when others are using negotiation techniques
• Use effective negotiation behaviour
• Recognise the stages in negotiation behaviour