Communication Skills
The Foundation for Most Interactions
Communication is the foundation for most interactions, both in and out of the work place. For individuals to be able to work effectively within a business, they require a strong skill set in communication and influencing.
Specific Content
- Understanding the communication process
- Understanding the consequences of poor interpersonal communication
- Communication style preferences
- Listening skills - The understanding loop
- Keys to communicating successfully
- Building trust in communication
- Practical exercises
Objectives
The benefits of this programme are as follows, individuals will:
- Learn to communicate in a way that is appropriate for the situation and the audience
- Gain a greater understanding of other people’s needs in the communication process
- Spend less time in ineffective meetings
- Develop improved processes for resolving issues and maximising opportunities
