Assertiveness

This programme shows individuals how to identify different styles of behaviour, increase their personal effectiveness, develop greater self-confidence and a more positive self-image.

Specific Content

• Self-assessment of an individual’s style - the associated strengths and weaknesses
• The factors of assertion, body, voice and message
• Self regulation – choosing an appropriate response
• The games people play – why people resort to being non assertive or aggressive
• The circle of influence - a simple, powerful concept
• Techniques for persuading
• Giving and receiving critical feedback
• Tackling barriers to assertiveness - recognising and dealing with fear and apprehension
• Strategies for dealing with difficult people
• How to make your point heard at meetings
• Developing win / win strategies

Objectives

As a result of this programme participants will achieve:

• Increased quality in decision making and planning
• Improved communication, understanding and interaction
• Lower levels of stress
• Lower levels of absenteeism